Refund policy

Returns & Order Care

At Acre & Stock, we partner with regenerative farms and handle each order with care from sourcing to delivery. Because our products are perishable and responsibly prepared in small batches, we are unable to accept returns.

Our Commitment

We stand behind the quality and integrity of everything we deliver. If your order does not arrive as expected, we are here to make it right.

Reporting an Issue

If there is an issue with your order — including damage, missing items, or quality concerns — please contact us within 24 hours of delivery confirmation from the carrier.

To ensure we can properly review your request, please include:

• Your order number

• A brief description of the issue

• Photos of the product and packaging (if applicable)

Please contact us at:
connect@acreandstock.com

Resolution

Each request is reviewed with care. When appropriate, we may offer:

• Replacement of affected items

• Store credit

• Refunds at our discretion

Requests submitted outside of the 24-hour window may not be eligible for resolution.

Shipping & Delivery

While we work with trusted carriers and insulated packaging to ensure your order arrives in optimal condition, certain factors such as carrier delays or weather conditions are outside of our control. If your order arrives compromised, please contact us promptly within the timeframe above.

A Thoughtful Approach

Our model is built on responsible sourcing, minimal waste, and respect for the food we deliver. This means we are unable to process returns, but we are always committed to making things right when something goes wrong.